Can I order a fresh Hug In A Jug® online? Sorry, you are unable to do this through the official Hug In A Jug ® website but if you go to our stockists page you will be able to see our current stockists and contact them directly for a fresh hug delivery.

Why isn’t there a stockist in my area?  We have only recently launched Hug In A Jug® on a larger scale and while we are working to spread the product, it will take time to grow. Please send us a message and we will look into contacting some florists near you. Alternatively if you have a favourite florist be sure to tell them about us! We wholesale the official Hug In A Jug jugs and tags to fresh florists, so they can make and sell their own beautiful hugs in their shops and on their own online stores.

Can I choose my own flowers for the Everlasting Artificial Hug In A Jug®? No, I’m sorry. We currently have a large range of beautiful designs to suit a variety of occasions. We are however collecting feedback on our range and we would love to here from you if you have any suggestions.

How will my Everlasting Hug In A Jug® be packaged? All our hugs are packed with the utmost care to ensure the best chance for a safe delivery. Each hug is packed in it’s own box with paper padding and finished with white tissue paper for a nice presentation and further cushioning. If you are purchasing as a gift, enclosed in your delivery will be an official Hug In A Jug® gift card with your customised message printed on it.

Can I exchange or get a refund for my Hug In A Jug? While we don’t offer an excange or refund for a simple change of mind we would like to know if you are unhappy for any reason with your purchase of our Artificial Hug In A Jug® from the online store. Please contact us at sales@huginajug.com.au. If you are unhappy with your fresh Hug In A Jug® please contact the florist you purchased it from directly.

Where do you ship to? We currently offer shipping of our Everlasting Artificial Hug In A Jugs Australia Wide as well as to the USA and New Zealand. To organise the shipping of a Hug In A Jug go straight to our online “Everlasting Store”

How much extra is the shipping? The current rates to ship a single Everlasting Artificial Hug In A Jug ( using AusPost) is $9.00 for Australia, $24.00 for the USA and $19.00 for New Zealand.

How long will it take for my Hug In A Jug to arrive and when should I order? We use Express Australia Post to ship our online orders for Australia Wide Delivery. We suggest allowing 1 week for delivery and 2 weeks during a busy December as it’s better your Hug arrives too early than too late! In the shopping cart there is also an option to select either delivery of your Hug as “ASAP” or for a “Future Date” so you can order now, even if you don’t require your gift to be sent just yet.

How will the recipient know who the Everlasting Hug In A Jug is from? Once you have selected your favourite Hug In A Jug and clicked “Add to Cart” a form will pop up where you can enter a personalised card message that we will print and present on one of our Hug In A Jug gift cards.

Do the Everlasting Artificial Hug In A Jugs look real? Much love, thought and care goes into designing every Hug In A Jug combination in our online store. While they are not real flowers, they are still beautiful and super sweet to look at! Our most common reaction is “Oh look , how sweet and adorable is this!” We endevour to make them as realistic as possible by arranging a carefully selected mix of blooms in complimentary colours and textures.